Privacy Policy

Thanks for visiting our HELLO Store! This Store is operated by Solaborate, which offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. To make it easier to read this Privacy Policy, we may refer to you, the user of the Service as well as anyone else you’ve given access to the Service, as “user”, “you,” “your,” and “yours”. Throughout the site, the terms “we”, “us” and “our” refer to Solaborate.

Through this Privacy Policy we will describe how we collect, use and handle your information and personally identifiable data when you access and use HELLO video communication device as well as all related software, applications and technologies available at and through our website (https://www.solaborate.com/) (the “Site”) and mobile applications (such system, software, applications and the Site together, the “Service”).

Collection of Your Personal Information
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us in order to provide, improve and protect the Service.

When you register to use the Service, we may collect, and associate with your account, information like your name, email address, phone number, payment info, and physical address (your “Personal Information”). If you give us access to your contacts, we’ll store those contacts on our servers for you to use. This will make it easy for you to do things like share send emails, and invite others to use the Service.

By using the Service and sharing your Personal Information, you consent to the collection, use, and disclosure of your Personal Information in accordance with this Privacy Policy. We may use your Personal Information to send you emails about our store, new products, updates, or contact you in the future to tell you about services we believe will be of interest to you. If we do so, each marketing communication we send you will contain instructions permitting you to “opt out” of receiving future marketing communications.

In addition, if at any time you wish not to receive any future marketing communications or you wish to have your name deleted from our mailing lists, please contact us as indicated below. If we ever intend to use any of your Personal Information in any manner that is not consistent with this Privacy Policy, we will inform you of our intended use prior to, or at the time at which, we collect the information.

Usage and Other Personally Non-Identifiable Data
We collect certain personally non-identifiable information from and about the devices you use to access the Service. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Besides IP addresses, we also collect the type of device you use, the web page you visited before coming to our sites, and identifiers associated with your devices. Your devices (depending on their settings) may also transmit location information to the Service. It is important to note that no personally identifiable data is available or used in this process and we cannot use this information to identify you.

Your Consent

How do we get your consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to decline giving your personal information if you don’t want to.

With whom do we share your personal information?
We may share information, including your Personal Information, as discussed below, but we won’t sell it to advertisers or other third-parties. If we ever intend to use any of your Personal Information in any manner that is not consistent with this Privacy Policy, we will tell you of our intended use prior to, or at the time at which, we collect such information.

How to withdraw your consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at support@solaborate.com or mailing us at: Solaborate 8300 Utica Ave #283 Los Angeles, California, United States.

Shopify and Payment
Our store is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

Cookies and Other Tracking Technologies
We use technologies like cookies and pixel tags to provide, improve, protect and promote our Service.

Cookies
Cookies are small data files sent to your browser when you visit a site. We use cookies to do things like remembering your username preferences and settings for your next visit, keeping your account secure, understanding how you are interacting with our Service, and improving them based on that information. You can set your browser to not accept cookies, but this may limit your ability to use the Service.

Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not:

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

Pixels tags
A pixel tag is a small piece of code that can be embedded on websites and emails. We use pixel tags to learn how you interact with our webpages and emails. This information helps us tailor and promote our Service. If our systems receive a DNT:1 signal from your browser, we’ll stop using pixel tags to promote our Service on third-party sites accessed via that browser.

Aggregated Data
In an ongoing effort to better understand and serve our users, we conduct research on user demographics, interests and behavior based on your Personal Information and other information provided to us. We compile and analyze this research on an aggregate basis, and may share this aggregate data with our partners. This aggregate information does not identify you personally. We may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.

Third-Party Services
Solaborate uses certain trusted third parties to help us provide, improve, protect, and promote our Service. These third parties will access your Personal Information only to perform tasks on our behalf and in compliance with this Privacy Policy. These third party service providers may use cookies or pixels as well to collect information about your browsing activities over time and across different websites following your use of the Service.

For example, we use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help the website analyze how users use the Site and enhance your experience when you use the Service. For more information on how Google uses this data, go to www.google.com/policies/privacy/partners/.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Other Users
Our Service displays portions of your Personal Information like your name and email address to other users in places like your user profile and sharing notifications. Certain features let you make additional information available to other users.
Administrators
If your account has been assigned or provided to you by someone else, for example your employer, an administrator or another user who has invited you to access and use the Service, they may have the ability to access and view your use of the Service and your Personal Information. Please refer to your employer’s internal policies if you have questions about this.
Law & Order
We may disclose your Personal Information to third parties if we determine that such disclosure is reasonably necessary to (a) comply with the law; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of Solaborate or any person; or (d) protect Solaborate’s property rights.

Security of Your Personal Information
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from the Service may not be secure. Therefore, you should take special care in deciding what information you send to us via email. Please keep this in mind when disclosing your Personal Information to us via the Internet.

Linked Websites and Third-Party Services
This Privacy Policy applies only to the Service. The Service may contain links to other web sites not operated or controlled by Solaborate (the “Third Party Sites”). We are not responsible for the privacy practices of other sites and we suggest contacting those sites directly for information on their privacy policies.

Our Privacy Policy Towards Children
Our Service is not intended for children. We do not knowingly collect any personally identifiable information from children under the age of 13. If you are under the age of 13, please do not use the Service. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide personally identifiable information on the Service without their permission.

If you have reason to believe that a child under the age of 13 has provided personally identifiable information to us through the Service, please contact us, and we will make our best effort to delete that information from our databases.

Changes to Our Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If a revision meaningfully reduces your rights, we will notify you.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you. We will notify you (for example, via a message to the email address associated with your account) of any such deal and outline your choices in that event.

Contact Us
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, feel free to contact our Privacy Compliance Officer at support@solaborate.com or by mail at Solaborate 8300 Utica Ave #283 Los Angeles, California 91730, United States.