The HELLO Solaborate online store offers a 30-days return and refund policy from the purchasing date. A restriction may apply to certain cases as described below. If the purchaser decides to return the device, the order needs to be returned and arrived at our return address within 30 days. We do not offer 30 days money back guarantee for HELLO Touch TV.
When aren’t you eligible for a return and refund?
Non-delivery or wrong address information provided
* We are not responsible for reshipment if you provide us with an incorrect or incomplete address.
* If you refuse to sign the order or if the package has been restored several times after unsuccessfully delivery due to your absence or because you provided an incorrect or incomplete delivery address to us, we will charge the buyer 30% of the original price as handling fees, plus the shipping costs.
Customs, Duties, & Taxes
We dispatch our goods from China/Hong Kong. The buyer is the importer of product in their own country and should comply with all the laws and regulations of the destination country such as import taxes, customs duties, and fees charged by the destination country, once a shipment reaches the buyers country. Additional charges for customs clearance must be fulfilled by the buyer; Solaborate has no control and is not responsible for these charges.
Customs policies vary from country to country, so please contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original estimated delivery time.
*You agree and understand that our Returns Policy may be modified by us at any time and at any frequency without prior or specific notice to you personally. We reserve the right to update, change, or replace any part of the Returns Policy by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes.