The HELLO Solaborate online store offers a 30 days return and refund policy. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You may not receive refund, if prior to receiving the order, you decide you do not need the device. Once order the device will be shipped and orders cannot be cancelled or refunded.

NOTE: We do not return devices that have issues with third party apps as we have not control over their performance. These apps have been integrated in HELLO as a third party application and we cannot provide technical support for these. With HELLO we provide an environment for these third party apps. Their performance with our device is out of our control therefore we are not responsible for their performance with our device. If a third party app is not performing properly, we can not authorize a return based on this reason.

To complete your return, we require a receipt or proof of purchase.


Only regular priced items may be refunded, sale items and promotion items (discounts, giveaways etc.) cannot be refunded.